USE OF PAKISTAN CITIZEN’S PORTAL (PCP)
Overseas Pakistanis can raise their issues on the PCP by using the following options:
| By using Mobile App (People having smart phones) | Android Link https://play.google.com/store/apps/details?id=com.govpk.citizensportal IOS Link https://apps.apple.com/pk/app/pakistan-cotizens-portal/id1439885831 |
| By using Web-Access (People having no smart phones) | web.citizenportal.gov.pk |
| By Participation in Khuli Kachehris | Overseas Pakistanis can participate in e-Kachehris which are being scheduled as per SOPs on Facebook, Radio or TV by 24 Federal Organizations (List Attached) |
| Manual Complaint Lodging facility | Overseas Pakistanis who are either illiterate or physically challenged, or aged or women/widows can lodge their written complaints as per SOPs through PCP Dashboards. In this regard, all dashboards of MOFA and its Foreign Mission are authorized to do so. |
| Help-line for Guidance | 051-9000111 |